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Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
![Michelle works at Births Deaths and Marriages and helps happy couples plan their wedding ceremonies.](/sites/default/files/styles/_medium/public/2021-12/DCS-Career-BDM-employee.png?itok=u_hBs9ZG)
Achievements
More digital services and expanded frontline services are making life easier for the people of NSW.
Australia's first Department of Customer Service (DCS) is celebrating four years of transforming the customer experience, with 85 percent of government applications now digital, and face-to face services expanded state-wide.
![Safework inspector](/sites/default/files/styles/_medium/public/2021-12/Michael%20Preston_Safework.jpg?itok=LwmJNN8s)