Department of Customer Service

Making NSW a safer, fairer, easier and more productive place to live and work. 


Who we are

Our focus on digital innovation, customer-centric services, and regulatory priorities ensures more effective and efficient service delivery for the people of NSW. 

Our regulators including NSW Fair Trading, the NSW Building Commission and Revenue NSW are driving meaningful change to protect consumers, strengthen industry standards, and build a fairer NSW for all. 


Learn about our people and goals
 

Michelle works at Births Deaths and Marriages and helps happy couples plan their wedding ceremonies.

Key projects

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ID Support

Access help if your NSW Government proof of identity credentials are stolen or fraudulently used, part of our commitment to consumer protection. 

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Unclaimed money

Our free tool on the Revenue NSW website makes it easy to check if you are owed unclaimed money.

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Multicultural plan 2023-25

The latest DCS Multicultural Plan commits us to building a culture of care and belonging, and fair access to services, for our multicultural customers and employees. 




Contact us


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