Innovation NSW

Innovation NSW partners with agencies to implement programs that showcase innovation in government, with the aim to improve customer outcomes and build capability across sectors. The team also provides advice to innovators in the community on how to engage with government.

The Innovation NSW team has specialist skills in facilitation, engagement, acceleration, service design and delivery. They model new ways of working through new partnerships between government, the private sector, non-government organisations, universities and research institutions.

The team works with and complements other central government teams including the Behavioural Insights Unit, Data Analytics Centre, Customer Service Commission, Policy Lab and the digital.NSW Accelerator Lab to:

  • guide and support new solutions to complex government programs
  • research, develop and test new concepts
  • connect innovators across sectors
  • collaborate, partner, promote and invest in public sector innovation.


For customer service enquiries, please email

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