Park-n-pay putting more power in driver's hands

A Ministerial media release noting the successful uptake of a new Park’nPay app introduced in October 2019 in Liverpool City Council, The Rocks and parts of Darling Harbour and Pyrmont.

Sydney drivers have given the NSW Government’s new Park’nPay app the thumbs up, with 9,500 app downloads and more than 7,823 transactions since it went live in October 2019 in Liverpool City Council, The Rocks and parts of Darling Harbour and Pyrmont.

Minister for Customer Service Victor Dominello said drivers will receive a significant boost, with commercial parking giants Secure Parking and Wilson Parking coming on board in the next few weeks, by supplying data on their parking stock via the app. Central Coast Council will also trial the app.

“The app is convenient and makes life easier for drivers by putting the power of parking in their hands,” Mr Dominello said.

“The technology eliminates the need for drivers to walk to a parking meter by allowing them to pay and top up via the app. It also helps drivers avoid parking fines, by sending a notification when their meter is running low or their park is about to turn into a no stopping zone.”

Mr Dominello said having Wilson Parking and Secure Parking come on board is a game changer for drivers, with tens of thousands more parking bays across Sydney soon to be available on the app.

“Wilson Parking and Secure Parking collectively operate about 250 commercial car parks across metro Sydney, comprising of more than 125,000 parking bays, accessed by millions of drivers each year,” Mr Dominello said.

“This is a big win for drivers. Whether you’re visiting family and friends or doing some shopping, there will be more opportunities to use the app to find that ideal spot and reduce congestion.”  

Both commercial parking operators will continue to manage payments through their own platforms. The app has a 92 per cent customer satisfaction rating. It is free and available on iPhone and Android phones. Drivers simply download the Park’nPay app, create an account with their licence plate and payment details. Users have the option of paying with Visa, Mastercard, Apple Pay and Google Pay.

Parking inspectors will check to see if a meter has been paid by searching licence plate details using an app on their phone. Parking meters will continue to accept coins and credit cards. For more information visit www.parknpay.nsw.gov.au

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