About us

We want to give the people of NSW a great customer experience when they deal with the NSW Government.

The Customer Service Department is here to help:

  • establish the customer at the centre of all programs and initiatives across the NSW Government
  • deliver a more consistent and efficient digital experience with government
  • use data and behavioural insights to drive customer service improvements
  • engage more effectively with the people of NSW.

The Customer Service Department was established on 1 July 2019.


Meet the Ministers of Customer Service and Better Regulation and Innovation, and the Parliamentary Secretary for Cost of Living.


Meet Emma Hogan, the Secretary of the Department of Customer Service.

Building Commissioner

Meet David Chandler OAM, the NSW Building Commissioner.

Media releases

Browse the list of Ministerial and Departmental media releases.


Browse the list of recent speeches.

Complaint handling policy

Our Complaint Handling Policy is to ensure that we handle complaints fairly, efficiently and effectively.

Publications and reports

We produce a wide range of publications and resources for the public and government agencies.

Accessing our information

To promote open, accountable, fair and effective government in NSW, members of the public have a right to access government information.

Code of ethics and conduct

Our Code of Ethics and Conduct establishes a common understanding of the obligations and standards of conduct and behaviour expected of each of our employees.

Statement of business ethics

Our Business Ethics Statement gives guidance to commercial partners and suppliers on behaviours we expect.

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