Subsidence Advisory NSW

Subsidence Advisory supports communities living in areas where there is the possibility of mine subsidence.

Subsidence Advisory keeps communities safe, manages compensation claims for subsidence damage to improvements such as houses, and regulates development in mine subsidence districts to help reduce potential damage.

Customer service focus


Supporting the community through education about mine subsidence and how to report issues.


Supporting people impacted by mine subsidence to claim compensation.


Providing approval for developments within a district.


For customer service enquiries, please email or call 02 4908 4300 (Newcastle) or 02 4677 6500 (Picton) between 8.30am and 4.30pm Monday to Friday.

Visit the Subsidence Advisory website at:

Report subsidence on the 24 hour emergency hotline at 1800 248 083.

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