NSW Fair Trading

NSW Fair Trading safeguards the rights of all consumers, and advises business and traders on fair and ethical practice.

NSW Fair Trading also provides information to consumers and traders on their rights and responsibilities when buying and selling products and services, housing and property. They also regulate associations and co-operatives.

The laws NSW Fair Trading administers set the rules for fairness in the countless daily transactions between consumers and traders.

Customer service focus

NSW Fair Trading receives 45,000 online complaints and more than 350,000 phone enquiries each year, and has inspectors out in the community every day.

NSW Fair Trading helps customers every day by:

  • informing and educating the State's consumers and traders so that consumers can make better purchasing decisions
  • investigating allegations of unfair business practices
  • ensuring that the products sold in NSW meet government regulations and safety standards
  • issuing occupational licenses so consumers can trust the people they are dealing with.
  • registering co-operatives and associations.


For general enquiries please call 13 32 20 between 8:30am and 5:00pm, Monday to Friday. If you’re overseas please call +61 2 9895 0111.

You can visit the Fair Trading website at: fairtrading.nsw.gov.au

Rental Bond Board

The Rental Bond Board is the independent custodian of rental bonds paid by tenants to landlords for residential tenancies.

Landlords must lodge tenants' bond money with the Board.

NSW Fair Trading's Rental Bonds branch administers the Board's day to day functions, providing rental bond lodgement, custody, refund and information services.


For customer service enquiries, please call 13 32 20 between 8:30am and 5:00pm Monday to Friday.

You can view more information at: Rental bonds online

Building Professionals Board

The Building Professionals Board accredits and regulates certifiers in NSW. Accredited certifiers work for councils or in the private sector, and inspect and certify buildings, various structures and subdivisions.

The Board is part of Fair Trading's Specialist Services.


For customer service enquiries, please call (02) 8522 7800 between 8:30am and 4:30pm Monday to Friday.

See their website pages on the Fair Trading website

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