Emma Hogan was appointed Secretary of the NSW Department of Customer Service in October 2019.

Our Secretary, Emma Hogan
Emma Hogan

Emma comes to Customer Service from the Public Service Commission, where she was the NSW Public Service Commissioner from May 2018 to October 2019.

Our Secretary originally joined the NSW Government after an extensive career in the private sector, working with iconic Australian brands across hospitality, retail, aviation, media and entertainment.

Emma’s career spans executive leadership roles in people (HR), culture, communications, customer experience, digital, change and transformation in environments that have included start-up, growth, acquisition, disruption, maturation and divestment.

Emma has led teams of up to 5000 people both in Australia and off-shore.

Emma holds post-graduate qualifications in HR & Business Management and is a graduate of the Stanford University Executive Program.

Emma has also held non-executive director positions on the boards of:

  • Can Too (2014- 2018), and
  • AIME (Australian Indigenous Mentoring Experience 2015- 2019) and
  • in 2015 created her own for-purpose foundation; ‘Rainbow Jane’.

Emma is also a member of Chief Executive Women.

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