Secretary

Glenn King was appointed Secretary of the NSW Department of Customer Service in April 2019.

Glenn King

Glenn was previously the Deputy Secretary of the Premier’s Implementation Unit in the Department of Premier and Cabinet and also the Chief Executive Officer of Service NSW where he started his role of establishing and leading Service NSW in November 2012.

Glenn also has an extensive background in customer service, distribution, operations, economics, business, employee development and organisational change. He is an experienced executive, having worked in finance, banking and not-for-profit sectors domestically and internationally.

He has a strong background in banking, having spent 14 years at the National Australia Bank Group. There he held a number of executive roles across multiple countries in areas such as distribution, customer delivery and operations with a focus on customer service, employee engagement and financial performance.

Glenn also holds international experience in the not-profit-sector, including roles as Chair of the Yorkshire Bank Charitable Trust (United Kingdom) and most recently as an executive with Save the Children Australia where he developed and commenced the implementation of a 3-year transformation agenda to improve delivery and performance.

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