Department of Customer Service disclosure log

The disclosure log lists requests for access to information held by the Department of Customer Service.

Logs for 2023-24
GIPA ReferenceDate of DecisionDescriptionType of releaseInformation available
GIPA-00705-202318 January 2024Request for Revenue NSW statistics and data on parking fines for Liverpool Council areaAccess granted in fullEmail: 
gipa@customerservice.nsw.gov.au
GIPA-00607-2023 29 November 2023Information about projects submitted under the NSW Artificial Intelligence (AI) Assurance Framework. Access granted in partEmail: 
gipa@customerservice.nsw.gov.au
Logs for 2022-23
GIPA ReferenceDate of DecisionDescriptionType of releaseInformation available
GIPA-00237-2023 8 June 2023
 
Data on the number of individuals and organisations in NSW that have enforceable debt with Revenue NSW due to unpaid fines.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00187-202310 May 2023Fare evasion data held by Revenue NSWAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00056-202328 Feb 2023Parking fine statistics for Bayside Council Access granted in full Email: gipa@customerservice.nsw.gov.au
GIPA-00009-20237 February 2023Information regarding contract with Aurum Data.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00283-20227 February 2023Information regarding exemptions from land tax for boarding houses.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPA-00226-202222 December 2022Records regarding payroll tax requirements for general practitioners.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPA-00180-202228 November 2022Request for number of and cost of media expenditure and advertisement buys.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00126-202219 October 2022
 
Data regarding the total amount of stamp duty revenue collected by the NSW Government in the 2020-21 and 2021-22 financial years. Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00129-202218 October 2022Data regarding infringements issued by Queanbeyan-Palerang Regional Council between financial years 2017-2018 and 2021-22.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-00113-202210 October 2022Email correspondence for a media enquiry regarding change of name data.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPA-00086-2022 21 September 2022Data on fines issued by The University of Sydney under the Fines Act. Access granted in full 

Email: gipa@customerservice.nsw.gov.au

GIPA-00036-202220 September 2022Reports, briefing notes or summaries of research provided to the NSW Government to support its response to the COVID-19 pandemic.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPA-00031-202217 August 2022Garnishee data for financial years 2020/21 and 2021/22. Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR22/1865 July 2022Information provided by Co.As.It. and Actors Centre Australia to the Minister for Customer Service, regarding the Italian Forum.Access granted in part 
 
Email: gipa@customerservice.nsw.gov.au
GIPR22/146   27 June 2022 Drivers caught on mobile phone detection cameras between Jan 2021 and April 18 2022 on the M1 Pacific Motorway between Hornsby and Beresford.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPA-2022/00778614 June 2022Data regarding number of visits to the  Safework websites 2018-2021 inclusive.Access granted in full
Information available
Email: brdgipa@customerservice.nsw.gov.au
Logs for 2021-22
GIPA ReferenceDate of DecisionDescriptionType of releaseInformation available
 GIPR22/1009 May 2022Fines information regarding the mobile speed camera at Morrison Rd Gladesville.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR22/1206 May 2022Records of Tollway costs incurred by government vehicles.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR22/11328 April 2022Number of COVID-19 Service NSW check-ins and business registration, and daily and cumulative downloads of the NSW Services App to 1 April 2022. Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR22/8420 April 2022Media statement and emails regarding Bourke Multi-Purpose ServiceAccess granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR22/211 April 2022Revenue NSW debt data for financial year 2020/21.Access granted in part Email: gipa@customerservice.nsw.gov.au
GIPR21/55411 Feb 2022Data in relation to Revenue NSW fines, debts and debtors for financial years 2018/19, 2019/20 and 2020/21.Access granted in full Email: gipa@customerservice.nsw.gov.au
GIPR21/46110 Nov 2021Number and value of infringements/fines from Police-issued and camera-detected speeding offences where outcome of the Requests for Reviews is Caution, Not Actioned/Withdrawn or Refunded for financial years 2017/18, 2018/19, 2019/20 and 2020/21. Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/449 

8 Nov 2021

Breakdown by suburb and LGA of the total number of individual COVID-19 offences and penalty notices issued by Revenue NSW for 2020/21 and 2021/22. Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR21/4784 Nov 2021

Passenger Service Levy data and the yearly breakdown between taxi service providers and booking service (i.e. rideshare) providers, starting April 2018.

Access granted in full

Email: gipa@customerservice.nsw.gov.au

 

GIPR21/3908 Sep 2021Numbers of state debt and fines debt once the matters have become past due.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/32726 Aug 2021Data about point to point speed camera zones in NSW between 1 January 2019 and 31 December 2020.InformalEmail: gipa@customerservice.nsw.gov.au

GIPR21/272

23 July 2021Total value of Service NSW Dine and Discover Voucher redeemed from February 2021 to June 2021.Informal Email: gipa@customerservice.nsw.gov.au
GIPR21/201 24 May 2021Number of COVID-19 Service NSW check-ins plus dependants from 12 August 2020 to 9 May 2021 and the number of business registrations per day from 18 August 2020 to 9 May 2021.Access granted in full. Email: gipa@customerservice.nsw.gov.au
GIPR21/27821 July 2021Information about unpaid hotel quarantine fees.Access granted in full, Information not heldEmail: gipa@customerservice.nsw.gov.au

 

Logs for 2020-21
GIPA ReferenceDate of DecisionDescriptionType of releaseInformation available
GIPR21/20718 June 2021Submission lodged by the Kosciuszko Committee to Geographical Names Board in relation to the then name of Mount KosciuskoAccess granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR21/1973 June 2021Access to the file GNB 5022 for Mount Du Faur held by the Geographical Names Board on the discovery and naming of Mount Kosciuszko and adjacent mountainsAccess granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR21/22925 May 2021Materials in regards to Heavy Traffic IndexAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/12911 May 2021Information about the surcharge purchaser duty (SPD) and of primary residence purchasesAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/15121 April 2021Information on payments of bicycle penalties from 2016 to 2020 broken down by statusAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
2021/00287829 March 2021The number of work-related fatalities and work related serious injuries reported to SafeWork NSW by the NSW Police Force and Corrective Services and other custodial facilities (2018- 2020)Access granted in fullEmail: gipa@safework.nsw.gov.au 
GIPR21/835 March 2021COVID-19 Fines collected by Revenue NSWAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/4516 February 2021Data around hotel quarantineAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR21/315 February 2021Data for calendar years 2019 and 2020 regarding bicycle related penalty notices
 
Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/65520 January 2021Data on fixed speed camera fines in SydneyAccess granted in full Email: gipa@customerservice.nsw.gov.au
GIPR20/65420 January 2021Merchant fees recovered by Revenue NSW in 19/20 financial yearAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/64623 December 2020Speed camera data -19/20 financial yearAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/393-316 December 2020Transfer duty in NSW from 17-18 to 19-20 financial years.Access granted in fullEmail: gipa@customerservice.nsw.gov.au
2020/01605715 December 2020Number of Real Estate agents fined, complaints lodged, convicted and prosecuted for underquoting each year since new rules began in January 2016Access granted in fullEmail: brdgipa@customerservice.nsw.gov.au
GIPR20/63211 December 2020Smoking fines data 19/20Access granted in fullEmail: gipa@customerservice.nsw.gov.au  
GIPR20/594 20 November 2020Data around penalties for driving unregistered vehicles in 19/20 financial yearAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/55020 November 2020Penalty Notices for parking offences issued by Councils and NSW Police (by LAC) - 2019-20 financial yearAccess granted in fullEmail: gipa@customerservice.nsw.gov.au 
GIPR20/56817 November 2020Summary of outstanding hotel quarantine charges relating to individuals who have not paid. From 18 July 2020 to current.Access granted in fullEmail: gipa@customerservice.nsw.gov.au 
GIPR20/58110 November 2020NSW Land Tax and Stamp Duty revenue by LGA for 2019-2020 financial year.Access granted in fullEmail: gipa@customerservice.nsw.gov.au 
GIPR20/5385 November 2020Statistics relating to overdue fines, registrations and licence suspensionsAccess granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/45416 September 2020Risk assessment Service NSW undertook in relation to a decision to require driving testers to wear a mask while working.  
GIPR20/47715 September 2020Penalty notice reviews and outcomes between August 2018 and 30 July 2020Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/36521 August 2020Outstanding and overdue penalty notices issued between 1 July 2010 and 30 June 2019 Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/390 12 August 2020Parking fines issued since November 2019Access granted in fullEmail: gipa@customerservice.nsw.gov.au
GIPR20/2866 August 2020Details relating to the contract awarded to Orana Commercial Relocation Pty LtdAccess granted in part Email: gipa@customerservice.nsw.gov.au 
GIPR20/2856 August 2020  A list of uniforms being provided by "The Workwear Group Pty Ltd" to the department in relation to the contract awarded.Access granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR20/2877 July 2020Correspondence with ClubsNSW regarding COVID-19 related closures of gaming and liquor venuesAccess granted in partEmail: gipa@customerservice.nsw.gov.au
GIPR20/2907 July 2020Correspondence with Australian Hotels Association regarding COVID-19 related closures of gaming and liquor venuesAccess granted in partEmail: gipa@customerservice.nsw.gov.au
Logs for 2019-20
GIPA Reference Date of Decision Description Type of release Information available
GIPR20/227 29 May 2020 Value of fines debt by category Access granted in full Email: gipa@customerservice.nsw.gov.au
2020/008584 7 May 2020 COVID related enquiries received by SafeWork NSW Access granted in part Email: gipa@safework.nsw.gov.au
GIPR20/150 24 April 2020 Correspondence regarding cladding at 257 Clarence Street Sydney Access granted in full Download information
GIPR20/164 7 April 2020 Documents relating to drivers fines for driving in transit lanes each year for the past two calendar years since January 1 2018 to 5 March 2020 Access granted in full Email: gipa@customerservice.nsw.gov.au
 
GIPR20/119 18 March 2020 List of underquoting complaints Access granted in full Email: gipa@customerservice.nsw.gov.au
 
GIPR20/12 4 March 2020 Independent report for Building Commissioner on Mascot Towers Access granted in part Email: gipa@customerservice.nsw.gov.au
GIPR20/74 3 March 2020 Penalty notices issued to individuals (not businesses) under Tattoo legislation in NSW  Available on request Email: gipa@customerservice.nsw.gov.au
GIPR19/445 21 February 2020 Documents relating to the contract to deliver the Park'nPay application Access granted in part Download information
GIPR20/34 12 February 2020 Value of unclaimed monies lodged with Revenue NSW. Access granted in full Download information
GIPR20/16 5 February 2020 Evaluations of NSW Government's Betiquette campaign and how much it cost Access granted in full Email: gipa@customerservice.nsw.gov.au
GIPR20/14 5 February 2020 Information regarding the Office of Responsible Gambling’s - You’re Stronger Than You Think campaign Access granted in full Download information
GIPR19/458 10 January 2020 Images of motorists driving in bus lanes Access granted in part Download information
GIPR19/483 20 December 2019 Building approvals Subsidence Advisory NSW processed in the Bargo mine district between 2017-2019 Access granted in full Download information
GIPR19/459 20 December 2019 Generated revenue in the Riverina area for 2018-19 Access granted in full Download information
GIPR19/468 19 December 2019 Documents held by the Revenue NSW which relate to remissions of interest and penalties for payroll taxpayers Access granted in full Email: gipa@customerservice.nsw.gov.au
 
GIPR19/463 18 December 2019 Digital strategy implementation plans Access granted in full Download information
GIPR19/430 10 December 2019 Parking fines issued from July 2017 Access granted in full Download information
GIPR19/428 26 November 2019 NSW parking fines by postcode for the 2017-18 and 2018-19 financial years Access granted in full Download information
GIPR19/427 29 November 2019 Data on smoking offences by type for 2017/18 and 2018/19 financial years Access granted in full Download information
GIPR19/391 28 November 2019 Data regarding Penalty Notices and Enforcement Costs Access granted in full Download information
GIPR019/016273 11 November 2019 Workplace Health and Safety Breaches involving Theme Parks, Carnivals and Rides Access granted in part Email: gipa@safework.nsw.gov.au
GIPR19/392 31 October 2019 NSW Land Tax and Stamp Duty revenue by LGA Access granted in full Email: gipa@customerservice.nsw.gov.au
GIPR19/386 31 October 2019 Copy of the Trade Promotion Lotteries and Games of Chance Lotteries Register for the period 1 January 2004 to current date, held in GLS database system. Access granted in full Download information
GIPR19/015745 28 October 2019 SafeWork NSW Inspections statistics- carried out in previous 10 years Access granted in full Email: gipa@safework.nsw.gov.au
GIPR19/403 28 October 2019 Speeding infringements detected using fixed and mobile speed cameras in NSW in the 2018-19 financial year and images of the top 10 Access granted in full Download information
GIPR19/315 25 October 2019 Information relating to mining subsidence readings and reports in Tahmoor NSW Access granted in full Download information
GIPR19/353 11 October 2019 Revenue NSW stats on penalty notices Access granted in full Download information
GIPR19/363 20 September 2019 RMS Statistics of Camera Infringements Successfully Enforced Access granted in full Download information
GIPR19/252 20 September 2019 Information held by Subsidence Advisory NSW regarding development at Mosbri Crescent, Newcastle Access granted in part Download information
GIPR19/307 26 September 2019 Since 1 January 2019, how many development applications did Subsidence Advisory Approve for each of the suburbs in the Bargo and Picton mine subsidence districts? Access granted in full Download information
GIPR19/311 10 September 2019 2017/18 and 2018/19 statistics for the offence of ride bicycle not wearing an approved helmet properly fitted or fastened. Access granted in full Download information
GIPR19/255 30 August 2019 Mobile phone offences by drivers Jan 2018 to Jun 2019 Access granted in full Download information
GIPR19/264 29 August 2019 Correspondence from NSW Cladding Taskforce to building owners and residents Access granted in full Download information
GIPR19/238 16 August 2019 Penalty Notices for parking offences issued by Councils and NSW Police Access granted in full Download information
GIPR19/256 8 August 2019 Stamp Duty Revenue by Postcode (2017/18 and 2018/19) Access granted in full Email: gipa@customerservice.nsw.gov.au 
GIPR19/249 6 August 2019 Camera detected red-light offences - Haymarket and Greater Sydney locations - 1 Jan 19 to 30 Jun 19 Access granted in full Download information
GIPR19/206 11 July 2019 Organisations that have received an Art Union permit in the last three financial years Access granted in full Download information
GIPR19/182 11 July 2019 Revenue NSW MP Hotline Access granted in full Download information
GIPR19/192 9 July 2019 The Pricing Project - decision to restrict access to the Update Price API within the FuelAPI to single entities having 20 or more sites Access granted in full Email: gipa@customerservice.nsw.gov.au
GIPR19/165 1 July 2019 Use of E10 in Government vehicles Access granted in full Download information
Logs for 2018-19
GIPA Reference Date of Decision Description Type of release Information available
N/A 8 November 2019 Release by the Office of the Minister for Customer Service - correspondence relating to the Lake Macquarie former smelter site.  Access not granted Email: 
gipa@customerservice.nsw.gov.au
N/A 29 August 2019 Release by the Office of the Minister for Customer Service - correspondence relating to Crown Sydney. Access granted in part Email: 
gipa@customerservice.nsw.gov.au
N/A 27 June 2019 Release by the Office of the Minister for Customer Service - correspondence between the Minister and the then Minister for Planning and the Greater Sydney Commission - planning issues in Ryde Access granted in full Email: 
gipa@customerservice.nsw.gov.au
N/A 27 June 2019 Release by the Office of the Minister for Customer Service - Correspondence between the Hon Victor Dominello MP, Minister for Customer Service and Beth Dominello - PEXA Access granted in full Email: 
gipa@customerservice.nsw.gov.au
GIPR19/69 24 June 2019 Development consents from 1993 to 1998 relating to 9-13 Hay Street (Market City) Access granted in full Download information
GIPR19/159 3 June 2019 Bicycle related penalty notices issued by NSW Police from 01-Jan-2014 to 31-Dec-2018 Access granted in full Download information
GIPR19/176 27 May 2019 Penalty notices issued by speed camera on Pacific Highway on December 7, 14 and 21 2018 Access granted in full Download information
GIPR19/142 17 May 2019 Submissions for TfNSW proposed name Juniors Kingsford stop on Eastern Suburbs Light Rail Access granted in full Download information
GIPR19/55 17 May 2019 Transfer of Government Assets Information not held Download information
GIPR19/65 13 March 2019 Subsidence Advisory report into urban development and longwall mining at Tahmoor Access granted in full Download information
GIPR19/7 12 March 2019 LPG Cabinet Heaters Access granted in part Download information
GIPR19/29 19 February 2019 Speeding offences data for 2017/18 to-date - Police issued and RMS Fixed Digital Cameras Access granted in part Download information
GIPR18/226 5 February 2019 Surveys and polls undertaken by DFSI from 1 Jan 2018 to 29 Nov 2018 Access granted in part Download information
GIPR19/2 4 February 2019 Building defects complaint data 2018 Access granted in full Download information
GIPR18/243 14 January 2019 NSW Land Tax Surcharge as at 8 January 2019 Access granted in full Download information
GIPR18/211 21 December 2018 Government property bought and sold in the Charlestown electorate Access granted in full Download information
GIPR18/64-2 20 December 2018 Statistical information about workers compensation claims by NSW teachers Access granted in part Download information
GIPR18/152 7 December 2018 Monthly Fuel Expenses and number of vehicles by NSW Government clusters Access granted in full Download information
GIPR18/155 23 November 2018 List of details relating to traffic infringements involving drivers of Commonwealth Government cars (ComCars) from 1 Jan 2017 to 23 Nov 2018 Access granted in part Download information
GIPR18/130 30 October 2018 List of contracts with Commtract Communications Services Access granted in part Download information
GIPR18/69 18 October 2018 Australian Vaccination-risks Network (formerly Australian Vaccination-skeptics Network) - Inquiry Report and correspondence Access granted in part Download information
GIPR18/134 16 October 2018 Payroll Tax and Salaries Payments by NSW Businesses Access granted in full Download information
GIPR18/85 20 April 2021 List of land lease communities by postcode Access granted in full Download information
N/A 24 September 2018 Smoking in non-permissible locations 2016/17 and 2017/18 N/A Download information
GIPR18/10 19 September 2018 Fair Trading Customers Access granted in part Download information
GIPR18/37 29 August 2018 Motor Dealer & Repairer's Act: All penalty notices s16(1) & s.100(5) as at 6 August 2018 Access granted in part Download information
GIPR18/3 16 August 2018 Top 100 streets for parking penalties in the Hunter Region in FY2016-17 and FY2017-18 Access granted in full Download information

Our disclosure log is a record of information that the Department of Customer Service has released, often in response to a specific request from an individual or organisation, that we think could also be of interest to other members of the public.

It sets out the date the decision was made to release the information; a description of the information released; and details about whether that information is currently available and how it can be accessed.

This log is continuously updated as additional information is released under the GIPA Act.

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